Implementation

The future of video in the contact center

by John Stepp (Guest Author) on January 23, 2012 · 0 comments

in Implementation

Microsoft Tellme talks itself into embarrassment against Siri

by Eugene Liu on November 29, 2011 · 0 comments

in Implementation

Customer service Thanksgiving

by Eugene Liu on November 23, 2011 · 0 comments

in Implementation

Hacking Siri into bits (and bytes)

by Eugene Liu on November 15, 2011 · 0 comments

in Implementation

Proactive, pre-emptive customer service

by Eugene Liu on November 11, 2011 · 1 comment

in Implementation

The Adjustment Bureau – Contact Center Edition

by Eugene Liu on August 2, 2011 · 0 comments

in Implementation

Turning the traditional customer service flow upside-down

by Eugene Liu on July 15, 2011 · 0 comments

in Implementation

PlumVoice makes multimodal survey creation easy and fun with Floodlight

by Eugene Liu on February 25, 2011 · 0 comments

in Implementation

Again, the doom of enterprise tablets

by Eugene Liu on February 14, 2011 · 0 comments

in Implementation

Guest post: The Future of the Interaction Strategy Roadmap

by Eugene Liu on February 3, 2011 · 0 comments

in Implementation

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