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CTI: computer-telephony integration.

Welcome to the insideCTI blog written by long-time industry professional, Eugene Liu (Twitter @eliu500). InsideCTI started as one of the few independent and fully unauthorized blogs about the telecom and contact center industry. It delivers a blend of news, rumor, and analysis with a dash of entertainment in hopes to bring the reader a valuable perspective away from corporate spin.

Eugene Liu has over 12 years of experience in the telecom/contact center industry as a developer/solutions engineer/sales engineer/consultant in companies like Williams Communications Solutions, NextiraOne, IBM, and OpenMethods, as well as being an independent contractor. In 1998 Eugene started out as an IVR and CTI developer on the Nortel platform then the Intervoice platform, and specializes in the Genesys CTI platform, especially in Framework and Routing (my sympathies if you actually know what I’m referring to). Currently Eugene works as a senior consultant at Verizon Business.

In additional to insideCTI, Eugene also edits gadget blog gagagadget.

(Thanks to Jared for the first logo!)

Disclosure: My portfolio (primarily retirement accounts) holds shares of tech companies Acme Packet, Adobe, Apple, ARM Holdings, Google, MIPS Technologies, Nvidia, NXP Semiconductors, Oracle, Polycom, and Texas Instruments.